Refund policy

Return Policy

We get it — sometimes the fit’s off or your kid changed their mind. It happens. We offer store credit on eligible returns within 14 days of receiving your order.

🎄 Coastal Christmas Collection — Exchange & Return Policy

All Coastal Christmas Collection items follow our standard store credit policy. Exchanges and returns for store credit must be postmarked within 14 days of delivery.

After December 4th, all Coastal Christmas items become final sale with no exchanges or returns accepted.

Please note:

  • Store credit will be issued for all approved exchanges and returns.
  • Customers are responsible for all shipping costs in both directions — return shipping to us and re-shipment of the exchanged item.
  • Items must be unworn, unwashed, and in original condition with tags attached to be eligible for an exchange.
  • Items must be free of pet hair, odors, and any signs of wear to be accepted for exchange.
  • We reserve the right to decline any exchange that does not meet these conditions.

As this is a pre-order collection, please ensure sizing is confirmed before purchasing. Size charts are available on each product page.

📦 How to Start a Return

  • Items must be unworn, unwashed, with tags still on, and in original packaging.

  • Email us at support@tuckncharco.com with your order number and what you’re sending back.

  • Once approved, we’ll email you a prepaid return shipping label.

  • The cost of the label will be deducted from your store credit.

Return Address:
Tuck & Char Co.
5200 Clark Avenue P.O. Box #1008
Lakewood, CA 90714

🚫 We do not refund original shipping charges.
🚫 Items sent without prior approval will not be accepted.

💳 What You’ll Get

  • Approved returns will receive store credit for the item(s), minus the cost of the return label.

  • No refunds to original payment methods — just credit to use on something else rad.

⚠️ Damaged or Wrong Item?

If your order arrives damaged or incorrect, let us know right away and we’ll make it right.
Mistakes are rare, but we own them when they happen.

🚫 No Returns On:

  • Swimwear (for hygiene reasons)

  • Holiday items or custom gear

  • Gift cards

  • Final sale items

Not sure? Just ask us: support@tuckncharco.com

🔄 Exchanges

Want a different size or style?
Send the item back using our label, and once it’s processed, use your store credit to grab something new.

Questions?

We’re always here to help.
Hit us up at support@tuckncharco.com

 

-Jamie & The Aak Fam